Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@embelleboutique.com with your order number. We'll review your request and send you return instructions along with a return shipping label. Please do not send items back before contacting us, as items sent without an approved return request cannot be accepted.

You can always reach us at hello@embelleboutique.com with any return question.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods such as food, flowers, or plants, custom or personalized products, and personal care goods such as beauty products. We also cannot accept returns on hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about a specific item.

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14-day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Keep in mind your bank or credit card company may need additional time to post the refund. If more than 15 business days have passed since we approved your return, contact us at hello@embelleboutique.com.